A QA bot that answers from your company's own material.
Live QA is a question-and-answer bot for companies. Customers and staff ask in plain language. It answers from the docs, help pages, and policies you give it — and stays quiet when those pages don't cover the question.
Live QA
Screens at launch
What's in it.
Your material, not the open web
The bot reads the help center, policies, and docs you point it at. It is not a general chatbot wearing your logo.
Grounded answers
If the source doesn't cover it, Live QA says so instead of inventing a policy. The point is a usable answer, not a fluent one.
Customers and staff
The same knowledge can sit on a public help chat and an internal desk. Two doors, one source of truth.
A web chat first
The first surface is a chat a company can try on the web. Other doors come after that one actually works.
Company-owned knowledge
The material you load stays yours. It isn't used to train a public model and it isn't sold.
Built for repeated questions
Hours, returns, how a feature works, what the policy actually says. The questions a person answers the same way every day.
The short version.
Common questions.
When can a company try it?
It's in active development. The newsletter gets one email when there's a real trial. If you want in earlier, email hello@schilllabs.com.
Does this replace a support team?
No. It handles the questions that already have a written answer. People still take the ones that need judgment.
What do you need from us?
The material you already trust: a help center, policy pages, internal docs. Live QA doesn't invent a second handbook.
Will it be a consumer app?
No. Live QA is for companies. The phone apps live on the apps side of the studio.